Refund Policy

You can cancel Understood Pro whenever you like from “Manage my plan”. Your Pro access continues until the end of the period you have already paid for, and you are not billed again.

Payments for Understood are handled by our Merchant of Record, Paddle. To request a refund, visit paddle.net with your order details, or email support@getunderstood.app and we will arrange it for you.

If Understood is not right for you, email us within 14 days of your first payment and we will refund it in full.

Yearly plans are also covered by the 14-day refund window. After that, cancelling stops future renewals and your access runs to the end of the paid year.

If you were charged twice, charged after cancelling, or charged an amount you did not expect, contact us and we will put it right.

Email support@getunderstood.app from the address on your account. Refunds are returned to the original payment method, usually within 5–10 business days.